Frequently Asked Questions
Everything you need to know about shopping with Starter.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to our tracking page to monitor your package's progress in real-time.
Do you offer a warranty on your products?
Yes, all Starter products come with a 1-year limited warranty against manufacturing defects. If you experience any issues, please reach out to our quality assurance team.